MLA Connect Coffee Hour: De-escalation Tactics

Grab a cozy mug of your favorite beverage and join MLA for a discussion about communicating effectively to our patrons and de-escalating situations that may arise during reopening. How do you enforce a mask policy? How do you hold patrons to new standards for safety? Learn from psychotherapist Casey Coker about best practices for interactions post-COVID.

MLA Connect Coffee Hour: Reopening Communications Strategies

This week, join MLA for a discussion about communicating your library's reopening plans effectively to your patrons and community. How do you tell your story? How do you prepare your patrons for a reopened library with new safety protocols in place? MLA has encouraged “over-communicating” during this time. Learn from some exemplary communications directors about best practices and ideas.

Special guests include Trenton Smiley, Director of Marketing and Communications, Capital Area District Libraries, and Victoria Meadows, Vice President of Marketing and Communications at the Lansing Economic Area Partnership (LEAP), who previously served as Library Communications Manager for Lansing Community College.