Mental Health and Well-Being: Dealing with Difficult Patrons
Tuesday, March 14, 2023, 11:00 AM - 12:00 PM EDT
Category: MLA Connect
MLA Connect: Mental Health and Well-Being: Dealing with Difficult PatronsMarch 14, 2023 Library workers on the front lines have faced mounting challenges over the last few years. How have you been able to manage? How does a trauma informed approach impact this work? Dr. Abigail L. Phillips from the University of Wisconsin-Milwaukee will uncover the impacts of the pandemic on library staff and how tough interactions and the demands of the job can contribute to burnout and offer suggestions and strategies that staff and library leaders can use to be proactive about the future. When working in these difficult situations, a trauma-informed care approach shifts the focus from “What is wrong with you?” to “What happened to you?” Learn how the Kalamazoo Public Library (KPL) used a trauma-informed approach to their code of conduct, incident reporting system, supervisor follow-up, suspension guidelines, and security guard on-boarding. Since making these changes, KPL staff have self-reported that adverse interactions with patrons have become less severe.This webinar will be recorded and available through MLA Connect On Demand.
View Recording at
|
Member |
$25 |
Non-member |
$50 |
Registration is first-come, first-served. A maximum of 500 attendees can attend the live webinar. Registered attendees will receive information and a link to access the webinar on the Zoom platform. You will need to log in register. Retrieve your username or reset your password by visiting the links below and inputting your primary email address. This will be the email address where you receive MLA communications.
Registration and attendance at, or participation in, MLA meetings or other activities constitutes an agreement by the registration to the use and distribution of the registrants or attendees' image or voice in photographs, videotapes, electronic reproductions of such events and activities by MLA.
MLA is committed to providing a safe, productive, and welcoming environment for all participants and MLA staff. Each participant, including attendees, speakers, volunteers, exhibitors, staff, service providers, is expected to understand and follow MLA policies and report any violations. These expectations apply to all MLA activities including those held in conjunction with MLA conferences, events and meetings, as well as online venues and social media.
Cancellations for MLA online and virtual events must be received in writing by e-mail no later than five (5) business days prior to the program in order to qualify for a refund. Within five (5) business days of the event, no refund will be issued. Registrations received within five (5) days of the program are not eligible for a refund. No-shows will be invoiced. A $10.00 processing fee will be applied to refunds for MLA Connect webinars.
Contact: [email protected]