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MLA 2021 Virtual Conference Archives
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 Not Just Talking Heads: Building Community Through Interviews
Media consolidation is a recognized problem for smaller towns that no longer receive coverage in local newspapers or other media outlets unless a negative event happens. Community spirit can dissolve as residents never hear about good things happening in their town. The Parchment Community Library's solution is a weekly interview series titled "Parchment Update." Community members can watch video interviews online or listen to audio podcast versions. This session covers the logistics of how to build community by developing your own interview series to let your local voices be heard.
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Going Forward from the Pandemic: Libraries’ Role in Economic Recovery
As drivers of local innovation and job creation, entrepreneurs and small businesses must have deep support in order to help communities recover and move forward from the pandemic. Public libraries have an essential part to play in strengthening the local support network for entrepreneurs and small businesses, particularly for professionals from traditionally underrepresented backgrounds. Urban Libraries Council members united in 2020 to launch an action team focused on identifying immediate ways that all libraries can better support entrepreneurs and small businesses in the post-pandemic world. Working together, this team helped to launch ULC's Closing the Entrepreneurship Gap Toolkit, which provides a framework to advance libraries of any size and strengthen their role as an entrepreneurial and small business hub. In this session, leaders from this team will discuss how they have innovated and stepped beyond in-person programming to address key challenges in their work to support local businesses and entrepreneurs, including narrowing digital and physical access barriers. Team members will also share general strategies and action steps to help attendees apply an equity lens in order to advance economic recovery in their own communities.
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 Nonboring Nonfiction: Engaging Young Readers with Hands-On Activities
Book talks are great, but interactive learning makes topics come alive -- especially for young readers. Participants in this session will learn how baking with crickets or mealworms can lead to discussions of history, world culture, sustainability, and alternative food sources; how dissecting an owl pellet can answer questions about ecosystems and food webs; or how watching videos of birds flying can lead to brainstorming about the ways in which biomimicry can (and has) influenced design. This lightning talk will inspire library staff to look for new and creative ways to pair fun, education, hands-on activities to pair with new STEM- and STEAM-related books. In-house and outreach programs will be discussed, all focused on helping young readers understand that nonfiction is anything but boring.
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Reimagining Transactional Customer Service
As libraries continue to embrace their role as social impact organizations, how can we rethink our traditionally consumer-focused customer service orientation? How can we empower staff at all levels to realize their potential in community engagement? Using existing research and theory around mentorship, we will explore key ways to infuse customer service interactions with the "critical ingredients'' of mentoring moments. These moments can stand alone as a single positive interaction for patrons of all ages or act as a catalyst to the development of long-term networks throughout the community.
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Extra Hands on Deck: Successful Management of Library Volunteers
Learn the ins and outs of managing library volunteers successfully. Center Line Public Library has witnessed an influx of volunteers over the past several years, especially with the local school district requiring community service hours prior to senior graduation. This presentation will cover the recruitment and selection of volunteers, hosting a comprehensive volunteer orientation to your library, and retaining volunteers. It will also provide fresh ideas on tasks for volunteers as well as, most importantly, conveying appreciation towards those that do so much, while unpaid!
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