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Library Hospitality – More Than Just Customer Service
Ann Arbor District Library – Westgate Branch
2503 Jackson Ave
Ann Arbor, MI 48103

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Friday, May 03, 2019
Category: Events

Library Hospitality – More Than Just Customer Service

It’s more than just providing resources, it’s assuring a positive holistic experience to patrons. Is your library welcoming, comfortable and inviting? Join Ann Arbor Library Director Josie Parker for a tour of their newly renovated branch and hear designer Anna Owen talk about her design philosophy for libraries. You’ll have an opportunity to hear a variety of stories about different size library renovations and how they have made their library welcoming.

Register

Schedule

9:00 – 9:30 a.m.
Registration & Continental Breakfast

9:30 – 9:55 a.m.
Welcome & Library Tour
Facilitated by Josie Parker, Ann Arbor District Library and Anna Owen, Anna Owen Interiors

10:00 – 10:45 a.m.
Morning Session
Anna Owen, Anna Owen Interiors

10:45 a.m. – 12:00 p.m.
Trust and Giant Chickens
Why do so many people who work in public libraries forget that our job is to work with the public? How does our inability to trust not only our patrons, but our colleagues get in the way of being able to inspire, engage and transform? What is getting in our way of providing the best possible service to our patrons? Hear the story of one person’s quest to slay a Giant Chicken and to transform unhealthy groups into trusting teams. Leaders will learn the best tactics to begin the process of becoming a healthy organization that values trust and exceptional customer service.
Kevin King, Kalamazoo Public Library

12:00 – 12:45 p.m.
Lunch (provided)

12:45 – 1:45 p.m.
Space, Design, and Assessment - Title & Description TBD
Emily Puckett Rodgers, University of Michigan

1:45 – 3:00 p.m.                              
Creating a Culture of Hospitality (Panel)
Emily Puckett Rodgers, University of Michigan; Kevin King, Kalamazoo Public Library; Lori Coryell, Chelsea District Library; Eva Davis, Canton Public Library; TBD, Central Michigan University  

3:00 – 3:30 p.m.
Round Tables

Registration Rates

Early Bird rates expire Friday, April 12, 2019

Advanced Registration rates expire Friday, April 26, 2019

 

Member

Non-Member

Early Bird (4/12/19)

$95

$190

Advanced (4/26/19)

$110

$220

Onsite*

$135

$270

*subject to space limitations

Continental breakfast and lunch included with registration.

Location

Ann Arbor District Library
Westgate Branch (Located in Westgate Shopping Center)
West Side Room
2503 Jackson Ave
Ann Arbor, MI 48103

Parking

Complimentary parking is available in front of and behind the shopping center. To access the rear entrance of the library, drive around the Rite-Aid on the north side of the shopping center.

Cancellation Policy

MLA Workshops (full and half-day): Cancellations must be received in writing by e-mail no later than five (5) business days prior to the program in order to qualify for a refund. Within five (5) business days of the event, no refund will be issued. No-shows will be invoiced. A $35.00 processing fee will be applied to refunds for workshops.

MLA Initiated Cancellation: If a Michigan Library Association professional development workshop, conference, webinar, or other training session is cancelled due to low registration or inclement weather, participants will be notified and fees, if applicable, will be refunded.

Register

Contact: Leanne Sandoval at [email protected] or (517) 394-2774 ext. 223