MLA Connect: From Policy to Practice: Navigating Complex Patron Interactions with Care and Consistency

February 19, 2026
1:00 - 2:00 PM

Libraries work to be welcoming to all while also maintaining safe, functional spaces for patrons and staff. This webinar explores how library policies can be applied consistently and compassionately when working with patrons who are unhoused or experiencing housing insecurity. Presenters will share real-world examples and practical strategies for addressing common situations such as hygiene concerns, sleeping, use of space, and escalating behaviors. Participants will leave with clearer language, greater confidence, and tools to apply policies in ways that are fair, humane, and aligned with the library’s mission and values.

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Event Policies 

Consent

Registration and attendance at, or participation in, MLA meetings or other activities constitutes an agreement by the registration to the use and distribution of the registrants or attendees' image or voice in photographs, videotapes, electronic reproductions of such events and activities by MLA. 

Code of Conduct

MLA is committed to providing a safe, productive, and welcoming environment for all participants and MLA staff. Each participant, including attendees, speakers, volunteers, exhibitors, staff, service providers, is expected to understand and follow MLA policies and report any violations. These expectations apply to all MLA activities including those held in conjunction with MLA conferences, events and meetings, as well as online venues and social media.

Cancellation

Cancellations for MLA online and virtual events must be received in writing by e-mail no later than five (5) business days prior to the program in order to qualify for a refund. Within five (5) business days of the event, no refund will be issued. Registrations received within five (5) days of the program are not eligible for a refund. No-shows will be invoiced. A $10.00 processing fee will be applied to refunds for MLA Connect webinars.