Thursday, June 18, 2020 12:00 AM

MLA Connect Coffee Hour: De-escalation Tactics

Grab a cozy mug of your favorite beverage and join MLA for a discussion about communicating effectively to our patrons and de-escalating situations that may arise during reopening. How do you enforce a mask policy? How do you hold patrons to new standards for safety? Learn from psychotherapist Casey Coker about best practices for interactions post-COVID.


Casey J. Coker
Casey J. Coker graduated from Ferris State University with a Bachelor of Science degree in Psychology. From there, she attended Western Michigan University where she received a Master of Arts degree in Counselor Education and Counseling Psychology. Casey continued her graduate education and clinical training at Purdue University and completed a Master of Science Degree in Human Development and Family Studies.



Coffee Hour Chatlog

Please note this recording is provided for information purposes only and is not legal advice. If you are in need of special accommodations to access this resource please contact us at [email protected].




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