00:19:00 Rachel Ash, MLA (she, her): Welcome and good morning! 00:19:14 Sherma Horrocks: Good Morning 00:19:20 Tamara Denby: Good morning all! 00:19:27 Sue Garza: Morning 00:19:31 Mary Short: Good morning from the Grosse Pointe Public Library 00:19:42 Sherma Horrocks: I am Sherma Horrocks and we don't have a camera. 00:20:06 LaCharmine Jefferson: Good Morning 00:20:16 Debbie Mikula - MLA: Good morning everyone! 00:22:33 Alisa Hummell: Good morning from the Upper Peninsula :) 00:23:41 Lisa Buttigieg, MLA: Welcome to the MLA Coffee Hour everyone! 00:24:29 Mollie Freier: Exactly (about people in an academic library not thinking of us until they suddenly need something) 00:31:31 Alisa Hummell: what kind of organizations do you do the "content sharing" with? 00:32:09 David Votta: We work our Chamber to weekly send them content which appears in their newsletter 00:37:53 Mollie Freier: Academic institutions often have no choice about when we'll open or whether our patrons wear masks. 00:38:11 Michele Pratt: Mollie you are correct! 00:39:41 Beth Pierson: Niche Academy has two short online courses about de-escalation skills https://my.nicheacademy.com/staffskills 00:40:13 Sue Garza: How are you helping kids understand what six feel looks like? 00:40:54 Betsy Hull: Have them talk to the municipality treasurer? 00:41:24 Angela Pike: Services are still being offered through eresources and virtual programming. 00:42:03 Mollie Freier: there was a student organization demanding a rebate because they claimed they couldn't use the library (not true) 00:42:11 Angela Pike: by waiting you can control the narrative as Trenton mentioned earlier 00:43:22 LaCharmine Jefferson: I think it’s important to express empathy to the patrons 00:44:39 Mary Short: Being responsive is also important, so people feel heard 00:46:10 Stephanie Olson: So true Trent...people are using services they never did before. 00:46:23 Beth Pierson: Marshall Rosenberg's book 'Nonviolent Communication' is a great resource for learning about this type of responsive communication. 00:47:40 Mary Short: Loved that Nashville video 00:48:31 Patty Braden: Is there a link to the Nashville video? 00:49:09 Amber Sheerin, MLA (she/her): https://library.nashville.org/blog/2020/05/come-back-our-library-without-leaving-your-vehicle 00:49:17 Patty Braden: Thanks Amber! 00:49:39 Amy Comber Gross: That Nashville video was awesome!! https://www.youtube.com/watch?v=rnk4qeu9WZY 00:50:09 Patty Braden: Thank you Amy! 00:50:32 Amber Sheerin, MLA (she/her): https://www.canva.com/ 00:51:07 Todd Reed: Victoria, the name of that first video option again? 00:51:23 Amber Sheerin, MLA (she/her): Canva 00:52:56 marcia preston: Did you say Canbook, Victoria? 00:53:15 Tiffany Stozicki: Rochester Hills Public Library uses Placeit for short, fun videos with music and photos. It's an easy program and works very well. We created an entire series of staff picks with Placeit. Check out our social media and our YouTube page to view them if you are interested. 00:54:30 Alisa Hummell: will check it out, @tiffany! thanks for the rec. 00:54:42 marcia preston: Great job Rochester Hills !! 00:54:48 CYNTHIA STANCZAK: I’m working with my board to institute a fine/lost item clean slate to bring patrons back. how would you suggest framing that in a way that would play well with the “my taxpayer dollars” demographic? 00:55:30 Sue Garza: GRPL has great social media on that in English and Spanish 00:55:38 Tamara Denby: Canva is located at canva.com 00:55:40 Tiffany Stozicki: Thanks! RHPL partners with our local hospital and Oakland University for quality programming content offered online through livestreams. I suggest using crossposting for videos on Facebook. You can allow partners with video content and livestreams to automatically run on your Facebook page. 01:00:07 Alisa Hummell: Using social media to push to your website can help expand accessibility 01:00:27 Mary Short: We've used a sticker on the front page of the local papers that go to all households that was very impactful and not expensive at all 01:02:37 Alisa Hummell: It might be a good idea to ask the local schools that provide devices to students to allow library emails (many only let those within the school system have access) 01:05:14 Rudy Wright: Class 1 -- $300 01:05:15 Lorena McDowell: 1000 approximately, including postage 01:05:36 Lorena McDowell: We are a class 4 01:05:50 Matt Weston: Our class IV library spend $500-1000 depending 01:05:52 Mary Short: WE advertise on FB and Instagram. You can get good messaging and reach for $5 - $10 01:05:57 Rachel Ash, MLA (she, her): https://www.google.com/grants/ 01:06:01 CYNTHIA STANCZAK: We have a small budget for newspaper ads and FB boost, about $500, but we’ll be increasing it this year. Class III 01:06:10 Stephanie Olson: Class V budget for 2020 $10,000. 01:06:15 Susan Bach: $2,000 per year class 4 01:07:20 Rebecca Higgerson: About $3,000. We're a rural Class IV library, but we support local by advertising with our local newspaper, school district, business groups. 01:07:26 nancy bellaire: Our entire public information budget is $5000. Class VI 01:08:02 Patty Braden: Class V lib with $5,600/yr budget, but do not have a marketing person. Youth and Adult Libns market their own programs. 01:09:58 Tiffany Stozicki: Yes! Branding includes how the "voice" of the library sounds to the community. 01:11:00 marcia preston: Is it possible to take a screen shot of this zoom meeting? 01:11:01 Cheryl Currier: Very small budget. I got our fb set up to interact with patrons quickly, to build vital links within the community and to give our community updates that help families get through quarantine. Our fb is keeping our patrons connected to us and to each other. I'm always available and that has helped our patrons feel heard and cared about. 01:11:33 Lorena McDowell: pool noodle 01:11:38 KATIE Mitchell: Pool noodle for 6 feet! 01:11:55 Angela Pike: this meeting is being recorded, you get an email and notes 01:12:00 marcia preston: Large stuffed animal from your youth room 01:12:05 Nannette Pretzer: my veterinary did with with so many different types of dogs, so many cats...it was really cute. 01:13:04 Angela Pike: nannette loved that idea, use book covers, dvd jackets and cd cases 6 feet apart 01:13:13 marcia preston: /this recording available thru your email? 01:13:15 Tiffany Stozicki: I've seen libraries use children's book characters from Dr. Suess to show how long 6 feet is. Like x number of Cats in the Hat, etc. 01:13:44 KATIE Mitchell: Do a pool noodle marble run craft video and then they will physically have that in hand to understand the length. 01:14:08 Sue Garza: thanks 01:14:16 LaCharmine Jefferson: I was really surprised that most libraries didn’t immediately doing curbside as a primary function during CVOID 01:16:09 Anne Heidemann: just a suggestion to consider not using characters/creators with such a racist background as Dr. Seuss (https://sophia.stkate.edu/cgi/viewcontent.cgi?article=1050&context=rdyl) - lots of other ways to engage with patrons 01:16:50 Amber Sheerin, MLA (she/her): Thank you for that resource, Anne. 01:16:55 Alisa Hummell: link won't work :/ 01:16:57 Nicole B: Anne, the link you just included is broken. I got an error page. 01:17:07 Angela Pike: Added digital resources during the pandemic and continuing to move from books to digital. My patrons are not very tech savvy so they haven't jumped in the wago.3n with us 01:17:21 Anne Heidemann: https://sophia.stkate.edu/rdyl/vol1/iss2/4/ 01:17:25 Rudy Wright: Remove parentheses at end of link. 01:17:29 Mary Short: Thank you. Really enjoyed this discussion. 01:17:35 Lisa Ryan: Thank you All! 01:17:48 Rudy Wright: One of the best coffee hours yet. Thank you. 01:17:59 Angela Pike: Thank you. Very informative. 01:17:59 Rachel Ash, MLA (she, her): https://www.milibraries.org/index.php?option=com_jevents&task=icalrepeat.detail&evid=94&Itemid=276&year=2020&month=06&day=16&title=mla-connect-webinar-big-disruptions-can-lead-to-big-opportunities&uid=f763c9197db866b2f49156c10d923e3b 01:18:14 Becky Bolin: Thank you! 01:18:17 Eric Palmer: Thank you great information 01:18:18 Sue Garza: Thanks 01:18:18 Lindsay Villa: Thank you!! 01:18:19 Hilary Savage: Thank you all! 01:18:20 Lorena McDowell: thank you! 01:18:21 Tamara Denby: Thank you