Libraries and the Business of People Workshop

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Tuesday, May 22, 2018
08:00 AM - 04:30 PM

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Excellent customer service should be the goal of every library. It’s a people business and your staff and policies should reflect that important aspect of patron service. Learn how you can ensure your librarians and staff have the skills necessary to provide the right kind of assistance and advice.

Excellent customer service should be the goal of every library. It’s a people business and your staff and policies should reflect that important aspect of patron service. Learn how you can ensure your librarians and staff have the skills necessary to provide the right kind of assistance and advice.

 
Registration will open in January 2018.